Return and Exchange Policy

At The Limones, we’re dedicated to providing you with the best shopping experience possible. However, we understand that sometimes things don’t work out, and we want to make returns and exchanges as simple and clear as possible for you.
This Return & Exchange Policy outlines the terms for returning or exchanging products purchased from www.thelimones.com.

 

Eligibility for Returns & Exchanges

We gladly accept returns and exchanges under the following conditions:

 

1. Timeframe:

You must initiate your return or exchange within 7 days of receiving your order.

 

2.Condition of Product:

Products must be unused, unwashed, unaltered, and in original condition.
Original packaging, tags, labels, and invoice must be intact.

 

3.Non-Eligible Products:

Items purchased during Sale, Clearance, or Promotional Offers are final sale and cannot be returned or exchanged, unless the product is defective or damaged upon arrival.

 

4.Defective or Incorrect Products:

If you receive a damaged, defective, or incorrect product, you are eligible for a free return or exchange, provided you notify us within 48 hours of delivery along
with photos for verification.

 

5.Exchange Policy

Need a different size, color, or product?
Exchanges are FREE for eligible products.
Size exchanges are subject to availability.
If the replacement product is not available, you may choose a refund or store credit.
In case of defective or incorrect shipments, we will arrange reverse pickup at no extra cost.

 

💳 Refund Process

If you are eligible for a refund, here’s how it works:

 

1.Prepaid Orders:

Refunds are processed to the original payment method used during checkout.

 

2.Cash on Delivery (COD) Orders:

Refunds for COD orders are processed through UPI or direct bank transfer. Our team will collect your payment details securely via email/WhatsApp.

 

3.Processing Time:

Refunds are typically processed within 7 to 10 working days after we receive and inspect the returned item.

 

📦 How to Initiate a Return or Exchange

1.Email us at thelimones11@gmail.com with the following details:

Order ID
Reason for return/exchange
Clear photos of the product (if applicable)

2.Our customer service team will guide you through the process and arrange pickup if eligible.

3.Once we receive your return and complete the quality check, we will process your refund or exchange as requested.

 

❗ Important Notes:

Returns without prior authorization will not be accepted.
Returns initiated after 7 days of delivery are not eligible.
Shipping fees (if applicable) are non-refundable unless the product was received damaged or incorrect.

 

📩 Contact Us
For further assistance or queries regarding returns & exchanges, please reach out:
📧 Email:  thelimones11@gmail.com  

📱 Customer Service Hours: 10 AM – 7 PM (Mon–Sat)